Statistical Process Control Ensures Successful Service Delivery

As a service delivery company most of the objectives our customers used to measure are based on averages:  Average Time to Resolve, Average Up-Time, and so on. Even in engagements where our delivery teams are “All Green”, meaning we meet or exceed all Service Level Agreements, customer dissatisfaction may persist. Statistical Process Control Ensures Successful … More Statistical Process Control Ensures Successful Service Delivery

Think digital is a big deal? You ain’t seen nothing yet

Digitization has barely started, and so has the accompanying upheaval. Some key insights for winning strategies. March 27, 2017 – All the talk of digital disruption turning incumbents into dinosaurs and unicorns into masters of entirely new domains might lead you to think this is already an old narrative—so 2016. In fact, digitization has barely … More Think digital is a big deal? You ain’t seen nothing yet

Importance of Management Accounting in Decision-Making

Business owners are faced with countless decisions every business day. Managerial accounting information provides data-driven input to these decisions, which can improve decision-making over the long term. Small business managers can leverage this powerful tool to help make their business more successful by understanding how management accounting benefits common business decision contexts. Relevant Cost Analysis … More Importance of Management Accounting in Decision-Making